Terms of Service

1. What funnnl is

funnnl is an AI go-to-market engineer. You describe go-to-market plays in plain language; funnnl compiles them into verified, durable workflows that research, qualify, and (with your approval) reach out to prospects. Every workflow is built from a fixed catalog of verified steps — funnnl never runs arbitrary code you or a model invents at runtime.

2. Your accounts and your sends

funnnl acts through your own connected accounts — your CRM, your mailbox, your LinkedIn, your Slack. When you turn on real sends, emails go from your connected mailbox and LinkedIn actions run through your connected LinkedIn account, never a funnnl address. You are the sender of record and are responsible for the recipients you target and the content you approve. Every outbound message passes a human approval gate, daily rate limits, and a duplicate-send guard before it goes out.

3. LinkedIn and third-party platform risk

Automating actions on LinkedIn (and similar platforms) can violate those platforms' terms of service and can lead to your account being restricted or banned. funnnl enforces conservative daily caps and human-like pacing to reduce that risk, but the risk cannot be eliminated and rests entirely with you, the account owner. Use real LinkedIn actions only if you accept that risk. funnnl is not liable for any restriction, suspension, or loss of any third-party account you connect.

4. Acceptable use

You agree to use funnnl only for lawful business outreach, in compliance with applicable anti-spam, marketing, and data-protection laws (including CAN-SPAM, GDPR, POPIA, and similar). You will not use funnnl to send unlawful, deceptive, harassing, or bulk unsolicited messages, to target people who have opted out, to scrape or process data you have no lawful basis to process, or to circumvent the approval gate and rate limits. You are responsible for having a lawful basis for the outreach you run.

5. Data processing

For the business-contact data funnnl processes to run your plays, you are the data controller and funnnl is your processor. How we process data, the sub-processors involved, and your and your contacts' rights are described in our Privacy Policy and Sub-processors list, which are incorporated into these terms. A data-processing agreement is available on request at hello@funnnl.com.

6. Fees and credits

Paid plans and credit packs are billed through Stripe. Plays consume action and data credits as shown on the pricing page; the credit ledger in your workspace is the record of truth. Subscriptions renew until cancelled. Fees already incurred are non-refundable except where required by law.

7. Termination and deletion

You can delete your workspace at any time from Settings — deletion is immediate and irreversible, and permanently erases the workspace and all of its data (see the Privacy Policy). We may suspend or terminate access for a material breach of these terms, non-payment, or unlawful use. On termination your right to use funnnl ends; you remain responsible for outreach you sent while active.

8. Disclaimers and limitation of liability

funnnl is provided “as is” without warranties of any kind. We do not guarantee any particular deliverability, response, or business outcome. To the maximum extent permitted by law, funnnl is not liable for indirect, incidental, or consequential damages, or for restriction of any third-party account you connect; our total liability for any claim is limited to the fees you paid us in the three months before the claim.

9. Governing law

The law that governs these terms depends on the governance region your workspace admin selects at onboarding (changeable in Settings):

• European Union — governed by the laws of the Republic of Ireland and the European Union; the applicable data-protection regime is GDPR (EU General Data Protection Regulation).
• United States — governed by the laws of the State of Delaware, United States; the applicable data-protection regime is US state privacy laws, including the CCPA/CPRA where applicable.
• South Africa — governed by the laws of the Republic of South Africa; the applicable data-protection regime is POPIA (Protection of Personal Information Act, 2013).

If no region has been selected, the laws of the Republic of South Africa apply by default.

10. Changes and contact

We may update these terms; material changes will be reflected by the “last updated” date above and, where significant, notified in-app. Questions about these terms go to hello@funnnl.com.